The staff are even more amazing. I called Vividseats and was told there was nothing they could do. We would love to review your order again to see if there's anything we can do to make this right for you. 3 for $533.58. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. I spoke with Carlos A over the phone to purchase my tickets. So I have no tickets and am out $600. This complaint was posted by a verified customer. How you capitalize via mass buyout of tickets and resell with fees and markup prices. That means the seats were $351, not $264. Long story short the ticket transfer did not go smoothly. But, what I'm reviewing . I expect to pay the normal service fees, but not what you charged me for the tickets. It was smooth and I didn't have to do all re-ordering process again. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. So, if you sell tickets for $100, you will receive $90. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. We are all set now and appreciate her cheerful assistance. Dial 833-228-5143. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Yes. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Agreed! It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I beleive he explained everything I needed to know, in detail. Full refund and apology for lack of ticket delivery. However, no matter what link they have provided I cannot access these tickets. Call and ask what the service charge is before buying. I then I received an electronic transfer notification which I followed through on. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. The office is amazing. Barbara, who is my agent, was absolutely the best that you could have. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. These people are thieves and liars. The request was put. I suggest never doing business with them. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. 100% buyer guarantee. Worst ticket platform that gives two sh*ts about their customers. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. 1239964100050. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. He'll be heartbroken. Ive only purchased tickets from this site twice. We were refused. I never will again. We encourage you to reach our to our online support team by sending us DM on social media. My tickets were not released until 1 week before the show. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Order number [protected]. Scammed!!! This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Customer identification can be provided if needed. They go above and beyond to make my transactions fun and fast! He said I should post the tickets for sale. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. He checked several times and assured me that the seats were handicap. Service 254 Value 245 Shipping 164 Do not waste your time or money on this company. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Vivid seats sucks. WRITE REVIEW. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I received an email a few days before the game to "Confirm my email". It offers a 100%. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. In one order, my tickets arrived via email within an hour or so. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? This Yelper's account has been closed. I just want the Tickets I spent over 2 thousand of my hard earned money on. Repeatedly asked to speak to manager and he refused. She says no digital. I purchased tickets well in advance and the tickets weren't cheap. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Reliable & Rewarding Tickets. I usually stick to stubhub. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Get buying tips about Ticket Websites delivered to your inbox. They refused to issue a refund as they said the tickets were sent via email. We spent $700 and had our experience ruined for really no good reason. Your transaction is secure, and you also get a full refund for canceled events. In this guide, I will be reviewing Vivid Seats in detail. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Disgusted. From over pricing. As of Oct. 13th 6:38 pm I am unable to access my tickets. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . ConsumerAffairs is not a government agency. Ticket master from now on! All they say is their sry, well so am I! Had rented a room just for this event. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I had a great experience. There were no humans to talk to to get my tickets before the event started. We were given multiple different messages from Vivid seats regarding the tickets. New customers can take advantage of this exclusive discount offer! Showed up after start of game and lot was closed. This is an unfair and unnatural economics meant to hurt you. Vivid seats is horrible. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. They take your money, and you have no valid tickets. I paid for the first 15 rows. I would like to warm people to avoid buying tickets through Vivid Seats. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I was told that I should have known that by this note that was listed: xfer Piggyback. Heads up. You are paid through PayPal after the event occurs. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. This will surely increase the credibility of your complaint. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. He deserves 10 gold stars! Absolutely disgusting. Sign up to receive our free weekly newsletter. I bought my tickets 5 months before the show. Wed, 11 May, 2022 at 5:09 PM. Desired outcome: I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. The total price was $1405.95. Called customer service and she said we have to fill out a form and wait. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. These people are thieves and liars. IE, Hundreds of people are standing in front of you. Please Refund at least $1000. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! I was unsure on how this all worked. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I had listened to his show on the radio (and bought many of his books) for many years. I specifically chose a section my whole group is in. The support team was very friendly, knowledgeable about the event, and got me great seats. Please refund me the differance between what you charged me and what the tickets actually cost. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Angel P helped me out. They deserve to go bankrupt as they cost me $800. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Total SCAM! Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. A. We value your privacy. Vivid Seats is famous for its courtesy calls. I am very disappointed in not being able to attend the show. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. No. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. It goes against our guidelines to offer incentives for reviews. He was absolutely fantastic at his job. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I never received my tickets but was charged for them. I do expect a responce and an apology for this overcharge. I paid $322.17 for 3 seats. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. First time using Vivid Seats to get tickets. I bought 3 with the insurance. After a couple days and a hour or two of being on hold I finally received my refund. The following is a chronological timing of the events that occurred: It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Desired outcome: I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Looking for the best way to buy and sell mobile tickets? We understand how this may be upsetting for you. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Overall, my experience was very positive. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. I got nfl tickets from them that never arrived. He was quick to answer my questions and quick to book my tickets. Paid $160 for a single ticket for a show that was rescheduled (twice). However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. We paid $1,279.45 for these tickets. Good Grief. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). We also confirm that your tickets are general admission. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. What kind of scam is this? Sometimes the choice seems insufficient to customers. No issues at all, would use them again. Claim your listing for free to respond to reviews, update your profile and manage your listing. Just go through Ticketmaster or the event website directly. Just another company who still made money over COVID. Nothing arrived. Is this your company? We would like the opportunity to turn this around for you. This is not what I paid for. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Kept telling me same blurb about it was my fault, not his, no refund, etc. I want my $1,500 back in my bank account. I bought tickets 2 months in advance. I hate what you stand for. You can count on usas our fans already know. Verification can help ensure real people write reviews about real companies. Avoid this site and their markup fees! From A to Z, Vivid Seats customer service is fantastic. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. The site didn't show the total of $632.10 until after I purchased the tickets. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. He was very knowledgeable and courteous. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. . I called before the event and after. They can see this but they refused to issue a refund. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Vivid Seats provides a "100% buyer guarantee." So what happened here? and their online chat system is useless. It also assists sellers who have tickets and want to sell them safely. This is absurd! We'll get you there. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. They didn't even attempt to make it right. Thank you. Do not trust Vivid Seats!!!! None of the options worked for us NEVER will I use this company again. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Phoney Company! Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Especially since Vivid. The latest review was 2 months ago. Spent all week leading up to the event trying to call only to get the worst support ever. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22.
Where Did Cornelia Vanderbilt Sleep, Brooks Bar, St Thomas Menu, Articles V