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View my payslip. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. I have to tell you, this week I have had four complaints that have been going on for two years. We are Gateshead Council's Housing Team. <> If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Gateshead. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. 182-184 High Street 2 0 obj We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. We have guidelines on how long different repairs should take. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. We would not replace all items, only the ones that are required. United Kingdom. Unfortunately, this job posting is expired. If so we can help you claim compensation on a NO Win, NO Fee basis. If your repair can't wait until the programme we will carry it out within the normal timescales. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. You have the chance to buy up to 10 additional holidays per year. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Our employees and contractors carrying out work will show you an identity card. This makes sure that everyone is treated fairly. Our business support events remain cancelled for now. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. We will need to look at what has been damaged so please don't throw anything away. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. If you continue to miss appointments for repair work you may be charged. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. 27,852 - 30,151 a year. These are repairs which need quick attention and don't need an inspection first. Planned repairs usually need an inspection before work is done. You can also include claims for loss of earnings and care costs if necessary. Payslips. These include re-fixing toilet seats and repairing minor leaks. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. We hope to reschedule these events at a later date. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Gateshead View details of your former and current tenancies including rent statements and repair. endobj If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Read more about the Housing Capital Investment Programme. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. :L+Ftc[Sdu|^Y^. Please continue to be patient, as we are experiencing a high volume of phone calls. "The garages at Leam Lane had already been condemned, and we were working towards . As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Regent Street Gateshead Now is a collection of the latest news from Gateshead Council. Please ask your Neighbourhood Housing Team for details. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Time to have your say on the future of our leisure service. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. 0191 433 3174. housingadvice@gateshead.gov.uk. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Gateshead Council aims to complete the backlog by late March next year. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The department is on the lookout for more callhandlers and building technicians. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Housing Disrepair https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. If this is not possible, we will replace with the items we hold in stock. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council East Ham Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Any resident with My Housing Account can access this service. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Some work to your home is done as part of a planned maintenance or investment programme. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. The site has been designed with residents and local groups to ensure it is easy to use. Failure to do so could give you grounds to make a council house disrepair claim against them. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Our housing offices are currently closed to the public. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Wherever possible we will place the order immediately. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We will tell you in advance when any work like this will happen. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Homepage for Gateshead Councils Benefits and Council Tax information Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. 4 0 obj You can also claim compensation for the damage that has been caused during repair work. endobj 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Thursday 26th January 2023. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. If we miss an appointment and we didn't contact you, please contact us. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead Council aims to complete the backlog by late March next year. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. The contractors are currently repairing seven properties a week. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. We hope to reschedule these eventsat a later date. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. If so, please keep reading as youre just what were looking for! As a council housing tenant, you are entitled to a good standard of living. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Request a FREE property inspection to find out how much your claim is worth. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. However, the contractor will not ask you for any money when they call. This is known as the Right to Repair scheme. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. The team were very helpful and understanding of my dangerous situation. This includes both small leaks and emergency repairs. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". E6 2JA. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Gateshead, England. Reporting repairs Home. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. %PDF-1.5 We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Thank you so much. Employer Est. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice.