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I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Incoming mail works, but unable to send anything. Have you had the chance to check if the issue persists on a different user account? I changed "Authentication" to "Password" and clicked on "Save". Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. 09-07-2019 on 11-07-2019 I know that I haven't received most of the emails sent from btinternet.com addresses at all. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Comic should be in the grade given in the listing title. They forecast a response within 72 hours. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Page 1 of 2 1 2 Last Delays in Emails being delivered can arise from a multitude of reasons. on No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. If I changed my email address I would be bound to lose something important. Also, the web interface seems to be working just fine. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 14-07-2019 About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Rest assured that we'll do our best to assist you or get you pointed in the right direction. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. 3) Import all of your contacts from your old account to your new one. Thanks As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. They must realise that they have a dreadful name. BT internet email problem Hi. - last edited on Does anyone have any other suggestions please?? All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I then asked them to login to BT webmail and send me another email and that one came through straight away. 23-04-2021 To start the conversation again, simply Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Gmail and Outlook are two of the most popular. Has anyone experienced this problem. Virgin Media says email accounts are only available to current customers. Any ideas? That sounds like something has been stuck in a queue somewhere. If not, how do we get a moderator involved? You can usually find the option to redirect in the inbox settings of your old email account. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. 2 days ago I suddenly stopped being able to send emails and get the message below. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Examination of the message heads of the delayed emails might be informative. While members are not getting emails, they do appear as posts on the Google Groups page. I consistently receive this warning:whenever I try. It seems that I can only send messages to my iCloud account from the iMac. - We do not send parcels to PO BOX addresses. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. We shall never know, but fingers are firmly crossed that the service will return to normal. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com This is a BT residential customer to customer forum. Go back to: Email help. If yes, we recommend that you check if the issue persists while on safe mode. Townman, Gandalf, anneoconnor. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. 13h18. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Email headers can be found by looking at the email item's properties. 16:52 EST 04 Mar 2023. 10h38 This amount is subject to change until you make payment. 10-07-2019 I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. on You may have to register before you can post: click the register link above to proceed. This sounds fiddly, but isn't necessarily. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Sadly not the same as my experience. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I have a recent problem with my email service. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? on This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Thanks for the suggestion. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). What can we help with? If not, how do we get a moderator involved? Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. I have tried sending individual messages and simple test messages but nothing works. If you click on them we may earn a small commission. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. 14-07-2019 It's good (???) We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. 23-04-2021 Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. I have it in a notepad file as well if that makes it more readable. If everything works fine in webmail, you may need to check your program settings. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Re: Emails from btinternet.com addresses not received. 20h33 BT L1 agent wasn't able to resolve and it has been passed to their email support team. Thanks for the super fast analysis and reply. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. 9h25 Sending or receiving email. I consistently receive this warning: whenever I try. I've got a "failed delivery message". We have received reports that emails to btinternet.comemail addresses are being blocked. Looks like no ones replied in a while. That is because he has a Virgin Media email address, which would be deleted if he switched away. It takes a while to get a reply from the Postmaster but they will respond. on 13h37, on Typical script! By BT Email - best practices for postmasters and senders of email | BT Help, on I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. 23-04-2021 What does this mean? My email is not sending from my iMac (iCloud). The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. MisterW, bobpullen. on Go back to . After some trial and error I found that btinternet was objecting to my "signature" containing a link. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. None of the posts I have seen are the same as my problem however. If I go into iCloud web page, then I can send and receive as normal. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. 26-08-2021 If you're having problems, try logging in to webmail. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. on Refunds. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Any suggestions please, User profile for user: It's very annoying and slightly weird. Any ideas? 15h27, on Sky allows former customers to keep their email account free of charge and indefinitely. on My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. So it seems to be something between Android and BT Mail. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 15h31. 16h05. 26-08-2021 Log in issues. This is exactly the same as my issue - with the 993 / 465 too. on There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Can I move my BT Email address to another account? btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 8h29. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 14h00, on Why? 17h25. We receive the following message when we try to send from our Mac. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. All other emails to other systems have no issues. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". The whole ISP domain is blocked. After 3 years, then-current everyday prices for all services apply. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 We understand that you are experiencing issues sending emails. All other emails to other systems have no issues. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. 1) Set up an email address with a free service. I have a group of 14 people set up under Outlook 365. 15h24. Maybe that's the issue, although there has been no problem up until yesterday. Neither of these has solved my problem. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Emails from btinternet.com addresses not received. Log out of your email account then, Using an email program? Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Do other emails they send get to where they need to go? This will work as long as your old email account is still active. I anybody else having this problem. on Problems with email. I can send & receive on my work email account using the Outlook app. Below is an article to help guide you through the process. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 23-04-2021 I expect that they are simply burying their heads in the sand and do not look at all. Last Thursday, I stopped receiving email from my @btinternet.com account. This amount is subject to change until you make payment. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Thank you anyway. Hopefully, we can get this resolved quickly. We do not write articles to promote products. Surely other services would similarly suffer. Thank you for your follow up. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. 19h39. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. on It is very annoying, I hope you guys reach me out soon. Terms and conditions of the sale . 10-07-2019 This isn't just a small delay. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). View cart for details. 19-12-2022 Send yourself a test email. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Has anyone experienced this problem. 3 users liked/thanked this post: There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Does anybody have any idea how I can resolve this, other than changing ISP. Accounts that are inactive for six months . Our Gmail accounts work on all our devices. on https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on I exited and restarted Mail and was then able to send emails again. ), on 20h31, on There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. 14-07-2019 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. In my view, the Postmaster group are doing it the wrong way round. I can send & receive the bt emails using the Samsung mail app. Though any rejection on our side should be returned back to the sender as a bounce. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. What can be done to fix this problem please? Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Here are some answers to help you. Not receiving @btinternet email. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. 21h18, I have got my email working again. The accounts work on BT Webmail, both to receive and send. Copyright 1995-2023 eBay Inc. All Rights Reserved. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 14h17, on Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Those who wish to hold on to their email account just have to log in from time to time to keep it active. 2 users liked/thanked this post: You can send and receive messages, but not actively manage the account. It is they that should investigate why other email providers don't have this problem. 19-12-2022 I have tried sending the simplest of messages, namely a message titled Test and the text Test message. BT Email - best practices for postmasters and senders of email. This is NOT 'A solution'. Yesterday, I managed to contact BT via webchat. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 'All of my contacts have it. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Apple disclaims any and all liability for the acts, 10h59. Its probably not directly relevant to your problem, but who knows with Apple!! I can't afford the risk.'. Sorry but how do I PM you, and what details do you need? Anyone else experienced this and got any suggestions on how to proceed? I installed the outlook App on my iPad and it works perfectly I'm afraid. BT allows former customers to access a basic form of their email account for free. 6h00. 26-08-2021 19h37 Today all of our emails addresses would receive, but not send. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. The problem is also affected by the addressee. on BT are blocking the complete domain which the sender is sending from. What does this mean? It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. This site contains user submitted content, comments and opinions and is for informational purposes Also one of the two that I received recently was sent in December. P.S. I spoke too soon. 11h33 Then power on the phone and iPad and tell me if it still has the problem. This was a pain, but I went along with it or else I couldnt use email. This morning I clicked on the email icon on my phone and was again asked to login. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Announcements, Guides & Community Updates. I also feel slightly better I am not alone. I have deleted the app and reinstalled it. I can take the same message and copy it into gmail and send from there and it gets through with no problem. on In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Customer: replied 2 years ago. At my age, I just don't have the energy to set up a new email address and tell everyone.'. A workaround would be to use another SMTP - for example gmail if you have a google account. This amount includes applicable customs duties, taxes, brokerage and other fees. Apple may provide or recommend responses as a possible solution based on the information Many have had the same address since they first went online many years ago. 11h05. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? I cannot send even the simplest of messages this morning. I can send test messages to my iCloud e-mail but not other addresses. I feel there is something going between Google and Apple. It's not just that there has been a delay. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Our standard shipping option is via Royal Mail airmail. There'll likely be four of these, two from BT servers and two from Plusnet servers. We appreciate you reaching out to us about Mail. 26-08-2021 by 19h32. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Last week I phones an advisor with a somewhat similar response. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. This started suddenly about 5 or 6 weeks ago. Those who leave have their email account terminated and closed 90 days later. 20h13. to know I'm not alone. omissions and conduct of any third parties in connection with or related to your use of the site. This has made me want to look a bit further and so I found the Community. Looking through previous posts I see this has been a regular problem. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Hi We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. , updated Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. RobbieMac. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. BT need to deal with this at a high level, NOT an individual user's account. Today all of our emails addresses would receive, but not send. Your post does not go to BT. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake mingoslkd, call 2 users liked/thanked this post: Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. That helps us fund This Is Money, and keep it free to use. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 09-07-2019 We repeated the test and the same thing happened. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. on I have the exact same problem. - edited The worrying thing is I don't know how many other emails I'm not receiving. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Unfortunately, it did not work. Don't forget online banking, streaming services and social media accounts. Delays in Emails being delivered can arise from a multitude of reasons. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 17h33. I can receive emails. Something went wrong. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Ive also tried not using advanced settings at all with exactly the same results as described above. Using webmail? Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Can send emails fine from any other account. The account I am using is Gmail (the google mail). It might be worth changing your SMTP port to see if that helps. 13-07-2019 Email: timforrester@btinternet.com. 26-08-2021 provided; every potential issue may involve several factors not detailed in the conversations Announcements, Guides & Community Updates.