Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. I am an age-related bus pass holder and my current bus pass is due to expire soon. These cookies ensure basic functionalities and security features of the website, anonymously. What is the cause of the card not working? Alternatively you are able to renew your vouchers online. You can apply for your renewal bus pass online. You can renew your bus pass up to 8 weeks before it expires. Major investment in boroughs schools continues! If you have not received this letter, call us straightaway on 01452 426265. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Our free email alerts will help keep you up to date with the things that matter to you. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. These pages are for East Sussex bus pass holders. We send out renewed passes by the end of March. In the unlikely event that your pass does not arrive, you should call 01452 426265. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. I currently have a disability-related bus pass with companion entitlement. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. Please let us know if you no longer require a bus pass. If you currently receive Travel vouchers you will receive a renewal form at your registered address. Dont include personal or financial information like your National Insurance number or credit card details. Youll need to provide proof of identity. The cookie is used to store the user consent for the cookies in the category "Other. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. How did the American colonies actually win the war and gain their Independence from Britain? Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. The cookies is used to store the user consent for the cookies in the category "Necessary". However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. If you dont provide us with evidence, your new pass will be delayed. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. Renewing, updating or cancelling a bus pass. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. Welcome to the Highways Service Information Centre. Your bus pass will be renewed automatically. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. Please provide them with as much detail as possible about the journey you wished to make. Further information. Older person's bus pass renewal. Will receive a renewal form, as evidence is required to obtain a new pass. All young disabled pass holders must provide a new photo if they wish to renew. Bus On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. What are the 3 most important parts of a motherboard? The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. For further information see. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. How long will my new bus pass be valid for? Higgins, Telford & Wrekin Councils Customer Services Manager, said. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Older Person's bus passes will be renewed soon. You will need to apply to this authority for a new pass. passes that expire between January and March are in the process of being issued 2 Are senior bus passes renewed automatically? Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. For further information contact: The National Rail enquiries telephone number is 08457 484950. The cookie is used to store the user consent for the cookies in the category "Performance". If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. You need to check the expiry date and apply to the council for a new one if you're is due to expire. State pension claimants who apply directly through their local council should be aware. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. Apply for or renew your bus pass. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. The cards offer older and disabled people free travel in the capital Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. Open all. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be It is being used by the person whose photograph and name appears on the pass. Can I use my bus pass on Park and Ride Services and Airport Transport Services? Your pass will be automatically renewed if you have used it within the last 13 months. It does not store any personal data. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. This can be done online or at a participating library. We only need this if you want us to contact you and we won't keep it once we've replied. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. It tells you about: Bus passes are issued for up to five years. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. Learning impairment that has resulted in an arrested state of development before adulthood. In London, you can use your card on buses but not on the Underground Train services. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. This can be done by visiting a participating library only. Customers will receive their new pass to the registered address at least1 week before their current pass expires. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. Are senior bus passes renewed automatically? However, you may visit "Cookie Settings" to provide a controlled consent. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. If it has already expired, please call 0345 678 9088 to arrange a renewal. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Unable to drive for reasons of medical fitness. 3 Post office. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Daily fare: $2.00. Please check with the county council in the area you plan to visit. You don't have to do anything, unless you have moved since we sent you your last pass. All content 2023 Southend-on-Sea City Council. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. My new bus pass has been refused by the driver. Lee This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. An older persons bus pass has exactly the same benefits as a disabled persons pass. What should I do? Username Password Forgotten your Password? Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Your browser does not allow scripting so some of the features of this page may not work. For assistance with new applications: (Click the arrows below to reveal the answers). 5 Other ways to apply. Click or tap the rating which best represents your experience. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. If you have any problems using your card, it will be necessary for you to contact the bus company directly. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. Alternatively, you can renew your pass online. You may need to provide proof of your new address. You can apply for a disabled persons bus pass if you are a Medway resident. How long will it take to get a bus pass following a renewal/application? Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN We also use third-party cookies that help us analyze and understand how you use this website. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Your new pass will be not sent until a week before your old. Flexible support fund - available at . This can be your email address or set to something memorable for you. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. In the unlikely event that your pass does not arrive, you should call. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. For further information see www.gloucestershire.gov.uk/fairprocessing. The way of applying may be different to the way you applied in Gloucestershire. I am a disabled pass holder, will I receive a bus pass renewal letter? You will need to apply to your new local authority for a new pass. March 2023 renewals. No. for staff to amend your details and arrange for a renewal pass. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. applies to approximately 12,000 people, the vast majority of whom are This website uses cookies to improve your experience while you navigate through the website. You have moved since your last bus pass was issued and not informed us. thurrock.gov.uk uses cookies to make the site simpler. These cookies will be stored in your browser only with your consent. Can I use my pass on Trains? How much longer should the Sun remain in its stable phase? Renewing an older persons bus pass. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. If you've had a concessionary bus pass for the last five years, you might . . You can get an older person's bus pass when you reach State Pension age. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. N94. You won't need to renew your bus pass when it expires. If your current bus pass is due to expire within the next month, this is an indication that we . Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. current pass expires so pass holders dont need to do anything, just wait for a If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. Completed renewal forms will be processed and new vouchers issued approx. Can I use my pass on Trains? There is no need to contact us until we get in touch with . Other Scottish passes arent accepted on the trams. Blackpool: Please note you will require your customer number to complete the form (This can be found on your renewal letter). You can start using your new pass immediately, just like you would with a new debit or credit card. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. Find out which bus company you wish to comment about on our bus operator contacts page. Residents are. For those people needing to apply for their renewal this too can now be done byApplying online. Your older person's bus pass is valid for four years. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". No it is not possible to issue an age-related bus pass "with companion" entitlement. So, to find out if you're eligible and where to apply, get in touch with your local council.
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