Some clients also pay commissions. Guide customers through the claims process. We cant do this. which is why weve been helping companies like yours for over 20 years. Quickly assessing customer needs and providing sound solutions. Public Relations e-mail (press@liveops.com) Locations. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Please update your browser to the latest version on or before July 31, 2020. Want to become an Independent Liveops Agent. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. The background check requires a $24.99 processing fee paid directly to our vendor. Help patients get the most out of treatment plans. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. About Liveops Employee benefits & perks. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Now we can focus on making sure IT is partnered with the business in everything they do.. Qualify and onboard contractors in record time. Submit an application for an available virtual contact center opportunity. See Capabilities for more details. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. All rights reserved. Submit an application for an available virtual contact center opportunity. No ones done this, Huckabay says. Suite 390. If there are system issues, you will not get paid. I still love it., I strongly recommend not working for this company. With Okta we're able to quickly deploy tools to new employees. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. I wish there was some type of base pay. McAfee and Norton were almost a tie but by far the most popular amongst agents. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Director of Customer Care, healthcare organization. Still have questions? Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Login. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Find Out How & Apply . Apr 04, 22 (Updated: Sep 19, 22) Liveops is a recognized thought leader in the virtual contact center and customer service industries. Creatively solving problems. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Flexibility. Looks like you have Javascript turned off! But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? process. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Copyright 2023 Liveops, Inc. All rights reserved. Hello, Liveops. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. This means you can choose when, where, and how often to work! Use your email address or username and password to sign into your WebCE learning center account. Login here. The only downside is a lot of training without pay. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Have additional questions about applying? Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. The world class support of Liveops and unparalleled access to world-renowned clients. Remember me. Companies across a variety of industries trust Liveops to provide virtual contact center services. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. When I started it, my team said, Youre crazy. Knowledge Base. Browse case studies, customer service tips and other helpful resources for enterprises. about the agent experience and application. That syncs to Okta and then that person cannot access any applications. It was as simple as they said, adds Myers. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. REDUCE RISK Rest assured your contractor compliance is always audit-ready. To accept cookies continue browsing as normal. If there are system issues, you will not get paid. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Liveops employees can directly contribute to the success of students journeys through college into . When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. ; The user selects the Duo Security option. Build a thriving work-at-home business providing remote customer service for top brands. . Learn more Tax Support Provide support to users of top tax software providers. Agent Login Username / Email Forgot password? Get Directions Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Need to plan around other commitments? Your customers deserve the best at every touchpoint. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Intelligent Learn about Liveops Enterprise Solutions Click Here . Username or Email Password. Browse case studies, customer service tips and other helpful resources for enterprises. I wish there was some type of base pay. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Reach out to us. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Money is amazing, but like every job there are flaws. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. The more investment you make in yourself, the greater the reward. Password Remember me Or, sign in using: From professional services to documentation, all via the latest industry blogs, we've got you covered. You can make money teaching it online. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Browse case studies, customer service tips and other helpful resources for enterprises. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Liveops Nation Login. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Login - LiveOps Inc. Learn more about how Liveops virtual contact center solutions can scale your business. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. If you are looking for Liveops Agent Portal Okta? Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Forgot Password Enter the email address associated with your account. Live far from an urban center? (sales@liveops.com) Press & Media. Copyright 2023 Liveops, Inc. All rights reserved. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. First, check out our frequently asked questions about the agent experience and application process. You dont have to do anything else.. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Existing Duo Security enrollments. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. You can also manage cookies in your browser settings. The freedom of an entrepreneur. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Also the hiring process is long and it's unpaid. Pay, Vacation time, You get to work from home. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. View our background requirements here. Set your own schedule to work around your life. Learn about Liveops Enterprise Solutions Click Here . Improving Peoples Lives. Liveops | Okta . While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Forgot password? Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Independent Contractors are responsible for expenses and control their profit and loss. Scottsdale, AZ 85257. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. TMCF is the nation's largest organization exclusively representing the Black College Community. We would like to show you a description here but the site won't allow us. Liveops is a legitimate company. Norton 360 with LifeLock helps keep your digital life safer. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. He sees a role for Okta in all of it. Earning potential. Rather, you are self-employed meaning you work for yourself, or your business. Learn more about how Liveops virtual contact center solutions can scale your business. Connect and protect your employees, contractors, and business partners with Identity-powered security. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Pros. We use cookies to improve your experience on our website. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Apply now and a member of our team will work quickly to review your application and provide next steps. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Earning potential. Login. Enterprise Solutions. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Across the country. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Want to become a Liveops agent? . Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. We use cookies to improve your experience on our website. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. The sign-in URL is the web address you use in your desktop browser to access your company portal. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. This is critical, says Huckabay. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Join the revolution of the modern contact center! Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Click herefor technical info. Functionality Add this integration to enable authentication and provisioning capabilities. Login to know the status of the ticket. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Check the Eligibility requirements and make sure were currently accepting applications in your state. Find Out How & Apply . After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Liveops exists to improve people's lives, and . Consider holiday gift experiences. You get to dictate when and how often you commit to providing services. Onboarding employees has become much more efficient. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. They have to be accessible, easy to use, secure, and platform agnostic. Freedom. Support staff employees are great and work hard to keep us busy and motivated. Improving Peoples Lives. Facilitating collaboration and communication with the best available solutions was another key goal. Love the flexibility of the jobs, but wish training was paid. IT Support You are using an unsupported browser. I like feeling like Im helping people all from the comfort of home. Everyone else we spoke to claimed they were cloud-based but they weren't. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Discipline and setting expectations of yourself are key to working from home. Earning potential. Avoid Recruiting Scams Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile.
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